Electronic Call Monitoring (ECM)
The ECM system gives each care worker a live rota on their mobile handsets and real-time task lists and service user data to care workers. It also allows the managers to see, instantly, if a care worker is running late for an appointment. We are then able to inform service users and their families to prevent unnecessary worry
Local councils in the UK are now starting to insist that electronic call monitoring is used to monitor the provision of care being delivered to home care and domiciliary service users, from care providers.