Frequently Asked Questions
Providing You With Answers
Why choose homecare?
How will my well-being be protected?
How much will care in my own home cost?
How is the level of care to be provided assessed?
After conducting a thorough needs assessment, including gathering information from all the people that play a part in our client’s life socially or medically in order to provide a customised, tailor-made, client-centric service. We select appropriate carers based upon the needs assessment conducted by our team.
What do you mean by a ‘tailor-made’ care plan?
A customised Care Plan will be developed and agreed upon to ensure that we all know what we aim to achieve. Our Care Plans are not fixed or inflexible. We develop an ‘open’ Care Plan which means that our clients can choose what they want to do, and how and when they want to do it.
We take on the daily responsibilities of providing care and ensuring that our clients remain safe and secure. We enable friends and families to spend quality time together enjoying the activities that they choose whilst we take care of the necessary daily duties and tasks.
What happens if my needs change?
What training have your care workers received?
All our care workers receive a full induction to ensure they are ready and able to deliver care services. All care workers will work towards and attain their Diploma 2 in Health & Social care within their first 12 months of joining Care Counts. They also receive ongoing supervisions, appraisals and training included in the QCF (Qualification and Credit Framework), as well as specialised training.
The training includes:
- Moving & handling
- Medication administration
- Infection control
- Health & Safety
- Food safety & hygiene
- Safeguarding of vulnerable adults
- Basic first aid
- Fire safety
- Equality & diversity
- Dementia awareness
- Diabetes awareness
- Record keeping
- Principles of care
How will I know I can trust the care worker caring for me in my own home?
All of our care workers are fully checked. This means they have been interviewed by us, had their references checked and had a Disclosure & Barring Service check (formerly CRB – Criminal Records Bureau). They are fully trained and shadowed before going out to work. Once working for us, they receive regular supervision and training. Most importantly, we will ask you what you think of your care workers, to ensure we maintain your happiness at all times.
What quality monitoring/assurance systems are in place?
Our Care Managers have a wealth of experience in monitoring the provision of care and in seeing that everything is as it should be. We make regular telephone contact with our carers, clients and their representatives. We talk to our clients in confidence to ensure any concerns are raised. We build a relationship that promotes trust between us and our clients and ensure they are never worried about complaining. We have an on-call support line for clients and carers alike, so help and advice is available at all times, should it be required. We exceed the Care Quality Commission essential standards of quality and safety. We regularly conduct quality reviews with the clients to get their feedback and suggestions on the service they are receiving.
What if I don’t like my care package or want to make some changes?
How can I be sure that my care worker will stay the full period of time to carry out all the tasks?
What is your approach to dementia care?
Can I contact the office outside of normal opening hours?
If you dial the office number, there will always be someone at the end of the telephone line to assist with any emergencies about your care.
How is home care regulated?
How is care paid for?
There is also the Direct Payments (DP) route available to everyone requiring home help. DP allows clients, family members or advocates to take control of their own care packages and the payment for the services provided.
If funding is not provided by the local authority then care must either be provided by the family and friends of the individual or, privately, or by a home care company. Care is usually charged for each hour attended and petrol costs are sometimes charged in addition if significant travel is involved.
For those with long-term medical conditions funding may also be provided by the NHS through its Continuing Healthcare programme.
Can we choose a different care worker?
Which areas do you cover?
As the company grows the area we cover is increasing continuously.
We currently provide care in:
- Salendine Nook
- Crosland Moor
- Scapegoat Hill
If your area is not listed please call us and we will check the availability for care in your neighbourhood.
Can I choose the care worker I want?
Can I get financial support from Social Services?
How long can I get support for?
What happens when your Home Care Assistant goes on holiday?
What types of care do you offer?
We can provide care for anyone over 18 years of age, who wish to remain in their homes. We have a great deal of experience in all types of care from personal care to more complex care. We look after people from all different backgrounds, ages, abilities, physical and mental conditions.
We provide all types of services, including:
- Assistance with personal hygiene tasks.
- Prompting medication.
- Preparation and cooking of meals.
- Assistance with household cleaning, laundry, ironing and other tasks.
- Support to use local facilities (e.g. shops, banks, post offices and public transport, etc.).
- Support for educational or work‐related activities.
- Support for sports activities, group activities, theatre trips, days out and so forth.
- Support for holidays away (weekends, week etc.).
- Palliative care.
Would we be able to have a small team of regular carers?
Yes, providing a small team of regular carers for each of our clients is our aim. In addition to this small team, we introduce you to a few other carers who can step in if a care worker is on holiday.
Do you provide sleep-overs?
Yes we provide both sleep-overs, as well as 24-hour care.
Can your carers take people out on trips and shopping?
Many of our clients ask for support with shopping and either choose to have a carer accompany them on a shopping trip or they ask the carer to go shopping for them. We can also arrange for clients to take part in activities or organise day trips. We are now introducing Holiday Care, where carers can accompany clients on short breaks or longer holidays in the UK and abroad.
What is your process to start care for a new client?
If you are interested in our services, we would have an initial phone chat with you to find out more about the care you need, then we would arrange for one of our managers to visit you in your home to discuss your care needs in more detail. From this meeting (if you wish to use our services) a schedule of care would be drawn up and you will be matched with a team of regular carers. We would conduct an assessment of your home and your mobility to see if any additional requirements are needed before we start your care. Click here for further information on how we work with you.