Hi Sam, on behalf of myself and my brothers we want you to know how grateful we are for Sharon’s care of our mum. We know my mum can be difficult but you have always done your best. Sharon is truly a star, she shows patience and is very caring to Mum – nothing is too much trouble. We appreciate that when she has time off you do your best to get Michelle to cover, as my mum likes continuity, as do most elderly people. It’s important as her manager you are aware of how good your staff are and you will only get to know if we tell you! A big thank you!!